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Our Mission

Empowering clinicians to deliver safer care to every patient

  • Partnering with hospitals, creating a documentation culture that reflects the clinical truth
  • Ensuring hospital funding reflects patient complexity
  • Enhancing the integrity of Australian, New Zealand, and Saudi healthcare data

CDIA’s core offering, the Pursuit Program, delivers consistent results across all hospital sizes

Our tailored programs are ideal for both private and public hospitals, suitable for EMR, digital and paper records.

Our Story


Our journey began when Dr David Tralaggan witnessed a serious adverse patient outcome influenced by poor clinical documentation. David embarked on a personal odyssey to discover strategies to improve Australia’s clinical documentation.

Concurrently, Nicole Draper was charged with improving clinical documentation in a large metropolitan private hospital.


Nicole Draper successfully established one of the first clinical documentation improvement (CDI) programs in Australia.

Dr David Tralaggan incorporated Clinical Documentation Improvement Australia (CDIA).


Dr David Tralaggan and Nicole Draper combined forces and entered a partnership due to their mutual passion for CDI.

Within the year, CDIA secured partnerships with hospitals across all of Australia’s east coast states.


We continued to grow through partnerships with the second largest private hospital network in Australia and the largest private hospital network in Western Australia.


We completed major CDI projects in every state in Australia.

We spoke at multiple international conferences, including the IFHIMA Congress in the UAE, the ACDIS Conference in the USA and the Saudi Patient Safety Centre Conference in Saudi Arabia.

The number of clinicians CDIA educated grew to more than 7000.


We went international, partnering with the largest public hospital in New Zealand & the most prestigious hospital in Saudi Arabia.


We hosted the inaugural conference dedicated to CDI for countries using ICD-10-AM.  The conference attracted delegates from 8 countries and every state of Australia.  

We released the first CDS certification for ICD-10-AM, promoting recognition and career progressions for CDSs.

The CDIA team

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Dr David Tralaggan


Passionate about progressing safe, effective patient care through CDI, Dr David Tralaggan is the pioneering medical doctor in the Australian CDI space. A dynamic and effective communicator, David deals skilfully with the myriad of questions from his medical peers regarding clinical documentation. David is an Associate Fellow of the Royal Australian College of Medical Administrators and continues to practice clinically in an Intensive Care Unit in NSW.

Nicole Draper


Nicole’s passion is to partner with hospitals, improving clinical documentation and empowering clinicians to deliver safer patient care. Nicole is widely regarded as Australia’s foremost Clinical Documentation Specialist. Co-founder of CDIA (Clinical Documentation Improvement Australia), she shares her wealth of knowledge with the industry to support patient safety through clinical documentation improvement. An expansive education in healthcare led to Nicole achieving a Bachelor of Nursing, a Masters Degree in Health Administration and a Graduate Certificate in Research. She is responsible for the implementation of the first CDI program in the private hospital industry which has received significant acclaim and awards.
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Mike Kertes

CDIA’s National Director

With extensive experience as a Health Information Manager, Mike has a high level of proficiency in health information, casemix management and CDI. A skilled communicator with an intense passion for the healthcare industry, Mike has rolled out numerous CDI programs across Australia for a large private hospital group. He is regarded by his peers as an authority on implementing CDI programs seamlessly with clinicians and health leaders.

Samantha Ryan

Clinical Documentation Nurse Consultant

With a diverse nursing background, Samantha has 20 years of experience working in Australian and UK hospitals. She holds a Master’s Degree in Nursing, specialising in teaching and learning. Recognised as one of the most experienced clinical documentation specialists in the country, Samantha has practiced in acute care, as a Clinical Nurse Specialist and as a Clinical Educator. Samantha holds the esteem of her peers for her involvement in the first formal, concurrent CDI program with specialised training in the private sector.

Dr Kelsi Marris

Medical Doctor

Dr Kelsi Marris is one of CDIA’s medical doctors. Her career includes wide-ranging experience working as a resident in hospitals in QLD, NSW and VIC. During her work within different specialist departments, Kelsi developed a keen interest in optimising healthcare systems. This led to the completion of a Masters Degree in Public Health to further her understanding of effective communications and information strategies. Kelsi’s role at CDIA brings together her clinical background, communication skills and passion for patient safety. Her dedication to the improvement of clinical documentation and her drive for system-level change underpin her team’s success.
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Nour Alatari

Clinical Documentation Nurse Consultant

Nour holds a Bachelor's Degree in Nursing and a Master's Degree in Nursing Services Administration. Nour has experience in both adult and neonatal intensive care units, and has worked in a range of quality improvement roles, including as a Clinical Documentation Specialist at the largest hospital complex in the southern hemisphere. Nour is a skilful educator of clinicians and is dedicated to enhancing the quality and safety of healthcare through clinical documentation improvement.

Dr Ria Ko

Medical Doctor

Dr Ria Ko is one of CDIA’s medical doctors and is an incredible communicator. It is always surprising to witness how receptive clinicians are when they are educated by their own kind! Ria has completed the Basic Physician Training program with the College of Physicians and is taking a hiatus with CDIA before she completes the Advanced Training program. Ria has a background in quality improvement initiatives and is passionate about improving systems to enhance patient outcomes. Ria is also gifted in communicating the medical perspective to HIM, CDS and coding staff.

Dr Felicity Sinclair-Ford

Medical Doctor

Felicity is a medical doctor and brings to the team a diverse range of educational experiences. As well as studying languages and the humanities at a tertiary level, Felicity has worked as a resident medical officer in hospitals in Queensland, New South Wales and the Northern Territory. Her time in the clinical space prompted her interest in patient safety as it relates to clinical documentation, and working with CDIA has enabled her to pursue this passion. Felicity’s enthusiasm, creativity and communication skills are an asset to her team.

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Dr Jonathon Wiggins

Medical Doctor

Jonathon is a medical doctor who has studied and trained all over Queensland as well as completing undergraduate studies in Melbourne. His clinical years have been spent predominantly in Critical Care Medicine where he developed a passion for patient safety through accurate and effective documentation and communication. Educating medical students and other junior doctors has always been an important aspect of his clinical responsibilities and he is excited to be able to combine his passions of patient safety and education as part of the CDIA team.

Our core values

Timely and honest feedback
Reliable and respectful
Ownership and innovation
Building enduring relationships through authentic connections
Exceptional customer service
Insist on the highest standards
Culture of privacy