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Refund and Cancellation Policy - Foundations of CDI

CDIA recommends that all participants read this Refund and Cancellation Policy prior to enrolling in the Foundations of Clinical Documentation Improvement (CDI) Course to understand their rights and obligations, including those under Australian Consumer Law.

Due to the structured nature of the Foundations of CDI Course, including limited course capacity, pre-course preparation, and the provision of learning materials, refunds are limited once an enrolment has been confirmed.

Refunds may be provided in the following circumstances:

Number

Circumstance

Refund Amount

1

If CDIA cancels a scheduled course for any reason.

A full refund of course fees will be provided; or participants may elect to transfer to an alternative course date.

2

If a participant withdraws at least 10 business days prior to the course commencement date.

A full refund, less an administrative fee, may be issued.

3

If a participant withdraws less than 10 business days prior to the course commencement date. 

No refund will be provided. A one-time deferral to a future course may be offered at CDIA’s discretion.

4

Once the course has commenced (including partial attendance). This includes circumstances where:

  • The participant attends any portion of the course;

  • Course materials (including physical manuals) have been issued;

  • A place in the course has been allocated, limiting availability for other participants.

No refunds will be provided. 

At CDIA’s discretion, participants may be offered a deferral to a future course date; or access to alternative learning options.

 

Special Circumstances

CDIA recognises that exceptional circumstances may arise. In limited cases, participants may submit a request for consideration supported by appropriate documentation.

Special circumstances may include:

  • Medical circumstances (e.g. illness or injury), supported by a medical certificate
  • Significant family or personal circumstances
  • Employment-related changes outside the participant’s control

 

To be considered, circumstances must:

  1. Be beyond the participant’s control;
  2. Occur on or after the course commencement date; and
  3. Prevent participation in or completion of the course

 

Refunds will not be provided in the following situations:

  • Change of mind
  • Personal scheduling conflicts
  • Workload or competing commitments
  • Failure to attend all or part of the course
  • Inability to participate after materials have been issued or the course has commenced

Candidate Refund Applications

To make a refund application, you need to email info@cdia.com.au with your contact details, your circumstances and any supporting documentation you can provide. 

CDIA will make its decision within 7 business days of receiving all the information required to support your application.

If you are not eligible for a refund, CDIA will notify you of its refund decision in writing.

If you do receive a candidate refund, CDIA will issue the refund to the credit card used at the time of payment within 15 business days. 

If you are dissatisfied with the outcome of your candidate refund request, you may request an internal review. If you are dissatisfied with the outcome of the internal review you may request an external appeal via the New South Wales Ombudsman.

Your rights under Australian Consumer Law

As a consumer of education services, candidates have legal rights under Australian Consumer Law. 

CDIA must provide services:

  • with acceptable care, skill and technical knowledge
  • that are fit for the particular purpose
  • within a reasonable time.

 

If services do not meet the consumer guarantees, consumers can claim remedies including:

  • cancelling a service for a full refund
  • seeking partial refund for the drop in value of the service
  • seeking compensation for damages and loss.

 

Please read our complaints policy for instructions on how to make a complaint if you feel CDIA’s services do not meet these consumer guarantees. 

You should contact the relevant government trade and consumer agency in your state or territory, if you would like information about your consumer rights.

 

Complaints Policy 

CDIA is committed to continually improving its quality of service. You are encouraged to provide feedback to CDIA about its operations and the quality of the registration process. 

If you are dissatisfied with a service, or decision made by CDIA, you can make a complaint or provide feedback to us by emailing info@cdia.com.au. CDIA will attempt to solve the problem as quickly as possible. All complaints and feedback must be made within 12 months of the issue/incident/decision to which your complaint/feedback applies.

If you have made a formal complaint or feedback, CDIA will send you a letter of acknowledgement. CDIA will then investigate the matter. During its investigation, CDIA may ask you for more information. Within 10 days of receiving all the information it needs from you, CDIA will provide a response, either telling you how the investigation is going and when it is expected to be concluded, or telling you of the outcome of the investigation.

If you are still dissatisfied with the outcome, you have a right to ask for an internal review of the decision. 

If you are asking for an internal review, it must be made in writing. CDIA will then consider the matter and respond to you within 20 business days.

If you are still dissatisfied with the complaint decision, you may have the right to take the matter to your state or territory’s Ombudsman.